FAQs

Welcome to the Techspire Help Center. Below you'll find answers to some of the most common questions our customers ask. If you need more help, feel free to reach out through our contact form.

🛍️ Ordering

Q: How do I place an order?
A: Browse the store, add your items to the cart, and complete checkout. You’ll receive an order confirmation once it’s placed.

Q: Can I change or cancel my order after placing it?
A: Yes, as long as your order hasn’t been shipped yet. Contact our support team as soon as possible.

🚚 Shipping & Delivery

Q: Do you ship outside the UAE?
A: Currently, we ship only within the United Arab Emirates.

Q: How long does delivery take?
A: Standard delivery takes 2–4 business days. Express delivery is available and takes 1–2 business days.

Q: Can I track my order?
A: Yes. Once your order is shipped, you’ll receive a tracking number via SMS or email.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, mobile wallet payments, and Cash on Delivery.

Q: Is online payment secure?
A: Yes. All transactions are processed through secure and encrypted payment gateways.

🔄 Returns & Refunds

Q: What is your return policy?
A: Items can be returned within 7 days of delivery, provided they are unused and in their original packaging.

Q: How do I request a return or exchange?
A: To initiate a return, contact our support team with your order details. We’ll guide you through the process.

🛠️ Product Support

Q: What if my product is damaged or defective?
A: If your item arrives damaged or faulty, notify us within 48 hours of receiving it to arrange a replacement or refund.

Q: Do products come with a warranty?
A: Most items include a 1-year limited warranty. Warranty coverage varies by product and brand.

📌 Still Need Help?

For further assistance, please get in touch with our customer support team through the Contact Us section on the website.